Privacy Policy - Core Transformation

Last updated: 9 July 2025

Core Transformation Institute LLC (“CTI,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By accessing any CTI website, course platform, or live-event registration (“Services”), you consent to the practices described below.

Information We Collect

Type of Data	Examples	Source
Account Data	Name, email, password, postal address, phone	Provided by you during checkout or newsletter sign-up
Payment Data	Last four digits of card, billing address, transaction ID	Our payment processors (Stripe, PayPal)
Usage Data	Pages visited, time spent, clicks, video progress	Automatic via cookies and similar technologies
Device Data	IP address, browser type, operating system	Automatic via analytics tools
Support Data	Emails, chat transcripts, survey responses	Provided voluntarily when contacting support

How We Use Your Information

Service Delivery – create your account, process payments, grant course access.
Customer Support – respond to questions, technical issues, or refund requests.
Improvement & Analytics – analyze usage to enhance content, usability, and security.
Marketing (Opt-In) – send newsletters or promotions only when you have given explicit consent; you can unsubscribe anytime.
Legal Compliance – meet tax, accounting, and regulatory obligations.

Legal Bases (GDPR)

Purpose	Legal Basis
Account creation, course access	Performance of a contract
Marketing emails	Consent
Fraud prevention, security logs	Legitimate interests
Record-keeping for taxes	Legal obligation

Cookies & Tracking

We use first- and third-party cookies, pixels, and similar technologies to:

remember login sessions;
measure video completion for certificates;
collect anonymized analytics (Google Analytics, Hotjar).

You can disable cookies in your browser, but some features may not function.

How We Share Information

Recipient	Reason
Payment Processors (Stripe, PayPal)	Secure transaction processing
Email Service Providers (ConvertKit, Mailchimp)	Deliver opted-in newsletters
Analytics Vendors (Google, Hotjar)	Site performance and user insights
Legal & Compliance	Respond to lawful requests, enforce our Terms

We never sell or rent your personal data.

Data Retention

Account & Course Records: retained for as long as your account remains active.
Payment Receipts: stored for seven years to satisfy tax laws.
Marketing Opt-In Lists: deleted within 30 days of unsubscribe.

Your Rights

Depending on your jurisdiction, you may:

access or download a copy of your data;
correct inaccurate information;
request deletion (“right to be forgotten”);
object to certain processing;
withdraw consent at any time.

Email [email protected] with your request; we reply within 30 days.

Security

We implement TLS encryption, least-privilege access controls, and regular security audits. No method is 100 % secure, but we strive to protect your data.

International Transfers

Data may be stored on servers in the United States. Where required, we use Standard Contractual Clauses to safeguard EU/UK transfers.

Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If you believe a child has provided data, contact us for deletion.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be announced via email or an in-site banner. Continued use of the Services constitutes acceptance of the revised policy.

Contact Us

Questions or concerns? Email [email protected] or write:

Core Transformation Institute LLC
Attn: Privacy Officer
123 Harmony Way
Boulder, CO 80302, USA